Zero Tolerance

We all have bad days, and when we feel ill we may feel 'down' and a little more irritable than normal. All our staff are here to help you. Reception staff are following procedures that help the practice to function efficiently. Staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility to provide that safe and secure environment.


The practice will not tolerate:

  • Verbal abuse to staff which prevents them from doing their job or makes them feel unsafe.
  • Threats of violence or actual violence to a GP or a member of his or her staff.

The GPs have the right to remove from their list with immediate effect any patient who behaves in the above manner. 


Throughout 2021 the aggression and rudeness towards our Reception team has reached an unacceptable level and the Partners must consider the Health & Wellbeing of its staff.

In recent weeks the Receptionist dealt with 1800 telephone calls in one day and the practice could certainly not function without them.

Please note that Len Valley Practice will not tolerate any aggression towards its staff and if needed will be speaking to these patients directly.