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Practice Team

Practice Manager

Elaine Moles-Hawley
The Practice Manager is responsible for the day to day running of the practice and, in liaison with the Partners, deals with finance, HR, premises, health and safety, policies and procedures and patient services administration.

The Practice Manager can be contacted by ringing the surgery on (01622) 858341 or via email:emoles@nhs.net

Operations Manager

Pam Barber
Pam's role allows the practice to run smoothly. She assists with the day to day administration as well as working on developments with the Practice Manager.

Financial Assistant

Jaz Serrano

The financial assistant supports the Practice Manager in maintaining the surgery accounts.

Practice Administrators

Jess ,Jayne & Margaret.

Responsible for workflow and coding of documents that the practice receive. The administrators have additional responsibilities to ensure the smooth running of the practice. 

Medical Secretaries

Julie, Claire and Sue.

Responsible for all GP referrals including processing and follow up.  They also offer administrative support for the GP's.

Dispensary

Kathryn,Jane, Hayleigh, Tracey,Amy,Sindy ,Janice and Alisha.

The dispensing team are responsible for the administration of repeat prescriptions requests and dispensing  medication for our dispensing patients.

They also arrange the medication for the NOMADS scheme, which allows us to dispense for the local care homes.

Receptionists

Kayla & Olivia (Lead Receptionist), Yvonne,Charlotte,Jane,Beth,Lorraine,Alison,Sue,Angela and Sarah.

The receptionists are the people that you speak to if you wish to book an appointment over the phone or come into the surgery, or if you have any general enquiry. 

The receptionists endeavour to do their best for you and at times will be dealing with numerous tasks at the same time.  They do various other duties from liaising with doctors, district nurses and other associated professionals, booking house calls, giving out results, as well as sending various letters to patients with regard to results.  

IM&T Administrator

The IM&T Administrator is responsible for general administration of the computer system.

Administration and new patient responsibility

Jayne, Julie and Alison
Responsible for summarising the new patient notes that come into the surgery following a new patient registration.