Practice Team

Practice Manager

Elaine Moles-Hawley
The Practice Manager is responsible for the day to day running of the practice and, in liaison with the Partners, deals with finance, HR, premises, health and safety, policies and procedures and patient services administration.

The Practice Manager can be contacted by ringing the surgery on (01622) 858341 or via email:emoles@nhs.net

 

Assistant to Practice Manager

Carol Cable
Carol's coordinating role allows the practice to run smoothly whilst the Practice Manager is away. She assists with the day to day administration as well as working on developments with the Practice Manager.

 

Financial Assistant

The financial assistant  supports the Practice Manager in maintaining the surgery accounts.

 

Practice Administrators

Margaret, Linda, Sue, Steph 

Responsible for workflow and coding of documents that the practice receive. The administrators have additional responsibilities to ensure the smooth running of the practice.

 

Secretaries

Julia, Claire , Jessica

 

Dispensary

Ali (Dispensary Manager), Kathryn, Katy, Jane, Chris, Hayleigh, Maria, Ashleigh

The dispensing team are responsible for the administration of repeat prescriptions requests and dispensing  medication for our dispensing patients.

They also arrange the medication for the NOMADS scheme, which allows us to dispense for the local care homes.

Receptionists

Jessica (Lead Receptionist), Yvonne, Idelle, Wendy, Pauline, Harriet, Helen, Lauren, Alexandra

The receptionists are the ladies that you speak to if you wish to book an appointment over the phone or come into the surgery, or if you have any general enquiry. 

The receptionists endeavour to do their best for you and at times will be dealing with numerous tasks at the same time.  They do various other duties from liaising with doctors, district nurses and other associated professionals, booking house calls, giving out results, as well as sending various letters to patients with regard to results.  

Steph is our lead receptionist and as well as overseeing the reception department, she also deals with all aspects of medical and insurance reports.

Lindsey's other role is coordinating the clinicians’ rota.

 

IM&T Administrator

The IM&T Administrator is responsible for data entry and general administration of the computer system.

 

Administration and new patient responsibility

Sue
Sue is responsible for summarising the new patient notes that come into the surgery, and for general administration.