Ordering a repeat prescription

Order your repeat prescription online at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems ordering your prescription online?  

Use the Patient Access Support Centre before you call us.


Repeat Prescriptions

We have a fully computerised system for prescriptions. Patients should have a request slip and this may be dropped in or posted .

Repeat prescriptions are normally issued for one month at a time. This is recommended by our Clinical Commissioning Group. Under some circumstances (eg prolonged abscence from home) up to 3 months may be issued at a time.

To order online you will need a User ID number and password. Please ask at reception if you don't already have one.

We do not take requests over the phone because of the obvious risk of error. 

If your repeat slip is lost, please send your request in writing.

Please allow three (3) working days, or 72 hours, before collection at the surgery and three (3) working days if collecting the prescription from the pharmacy. 

Patients living more than a mile or 1.6 km from the nearest chemist may collect their drugs from us during normal opening hours.

Please note that patients not registered with us can now phone 111 for a repeat prescription.


Medication Reviews

All repeat prescriptions are subject to regular review by the doctors to assess whether routine blood tests, blood pressures etc are required. There are strict guidelines on the monitoring of many drugs; the doctors at Len Valley Practice take this very seriously to ensure there is no adverse impact on your health.

The majority of patients who have repeat medications will have had a Clinical Management Plan tailored to their specific medical problems and medications. The plan allows coordinated recall for medication reviews, the necessary blood tests and other tests to be undertaken. This is sometimes followed by a review with the patients usual doctor, either by surgery or telephone appointment.

The Clinical Management Plan is attached to your record and usually involves six monthly or yearly visits to the practice for the necessary tests. We hope that this cuts down the number of routine appointments required for many patients, as well as patients time.



As we are a rural practice, we are allowed to dispense prescriptions to patients who live more than 0.6km as the crow flies from a dispensing pharmacy. For any patient within that boundary, prescriptions will need to be taken to a community pharmacy.

Those patients for whom we dispense, your items will be ready within 4 working days from the time of request.
Those patients for whom we do not dispense, please allow 2 working days to collect your prescription.

Lenham Dispensary will be open from:                                                                                               
8:30am until 12:30 and 2pm until 6:30pm, Monday to Friday. Closed on bank holidays.    

Harrietsham Dispensary is currently closed. All medications to be collected from Lenham Dispensary. 

Dispensary phones will be answered from:
Monday to Friday
9.30am -12.30pm & 2.00pm -6.30pm


Pre-Payment Certificate (PPC)

For those patients on 2 or more medications per month, it is possible to apply for a pre-payment certificate. this works like a season ticket and allows you to pay for medication in advance.

or Call: (0300) 330 1341

You MUST bring your pre-payment certificate with you when collecting your medication.


Delivery Service

This service relies on volunteer drivers  and operates on Tuesday and Thursday mornings, and Friday mid-afternoon.

To be eligable for this service you must be; Housebound, MDS patient or under District Nurse care.

If you feel you are eligable for this service you must register at the dispensary by completing an application form, which will then be reviewed and you will be contacted with the decision.

First delivery of each month is free. Thereafter the charge is £5 per delivery.


Free Prescriptions For Cancer Patients 

All cancer patients are entitled to apply for a 5-year exemption certificate, which will entitle them to all their NHS prescriptions free of charge, not just those relating to cancer. The certificate can be renewed as many times as necessary and will not have to be returned if the patient's condition changes.

Application forms can be collected from GP surgeries and oncology clinics from today and must be countersigned by the patient's GP, hospital doctor or service doctor.

The scheme will be extended to include all patients with long-term conditions in due course.

Cancer patients urged to apply for free prescriptions from today

Other allowed exemptions are; 

  • Under 16 years old
  • 16-18 years old in full time education
  • Over 60 years old
  • Maternity (valid for 12 months only)
  • Medical exemption certificate (valid for 5 years)
  • NHS Tax Credits exemption certificate
  • HC2 certificate (Low Income Scheme certificate)
  • All contraceptives