PRACTICE UPDATE - EPS      

Many of you are aware that we switched on EPS (Electronic Prescription Service) earlier this year.

This allowed us to electronically send prescriptions to a patients nominated pharmacy electronically. This meant that prescriptions were issued to pharmacies within 2 working days and removed the need to physically collect the paper prescription and hand deliver.

Although this works for most patients, we have had experiences where a patient still wants to collect a paper prescription or has experienced issues with obtaining a new repeat prescription form from their chosen pharmacy.

The practice has decided from January 1st to send all non-dispensing patients prescription’s electronically, via EPS thus reducing the queues and waiting times for those patients collecting medication from our dispensary.

Your chosen pharmacy can print off repeat order forms and this should be requested when medication is collected. If you continue to have issues obtaining a repeat prescription, then we recommend that you sign up for the NHS app which enables you to view your repeat medication.

Useful links:

Log in - NHS App Online (service.nhs.uk)

How to order a repeat prescription - NHS (www.nhs.uk)

Some patients currently use Patient Access, this will continue to be available, however the NHS app is a more user friendly and accessible on all devices.

Any problems with logging in or creating an account Technical issues with the NHS App - NHS account help and support - NHS (www.nhs.uk)

We want to help make the process of ordering a repeat prescription as easy as possible for our patients, both dispensing and non-dispensing.

If you currently collect a paper prescription or token, please nominate your chosen pharmacy so the system is straightforward for you in the new year. All prescriptions: acute or repeat will be sent direct to them for dispensing. You will need to contact your chosen pharmacy for specific collection times and discuss any delivery requirements. REMEMBER to ask for a repeat prescription print out when collecting your prescription if you need a paper copy.

To find your local pharmacy please use this link Find a pharmacy - NHS (www.nhs.uk)