Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FRIENDS & FAMILY TEST RESULTS

Select year:
  • 58% Extremely Likely
  • 22% Likely
  • 9% Neither Likely nor Unlikely
  • 4% Unlikely
  • 6% Extremely Unlikely
  • 1% Don't Know
Month / Year Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Jan 2025 63 38 11 8 10 1
Feb 2025 46 41 16 7 8 1
Mar 2025 48 32 10 2 11 1
Apr 2025 58 24 7 4 5 2
May 2025 66 21 8 1 3 0
Jun 2025 70 11 7 7 8 0
Jul 2025 66 13 10 2 8 0
Aug 2025 59 21 16 4 9 0
Sep 2025 65 26 7 2 3 1
Oct 2025 79 14 7 2 4 0
Nov 2025 1 0 0 0 0 1
Dec 2025 0 0 0 0 0 0

Patient feedback

We asked the question:
Any further comments?

Excellent I have recently used the new on line service for making an appointment I received a phone call straight away after sending my message, I was offered a Doctor appointment 40 minutes later at Harrietsham The Doctor was most helpful and approachable Off to Lenham and I picked up my prescription which was ready for me Well done Len Valley Practice thank you very much
Posted on: 17/10/2025

Since this new triage system it has never been so easy to make an appointment for rather myself or my daughter. No sitting on the phone in a Que for 30 mins plus to then be told all appointments have been taken.
Posted on: 02/10/2025

I had an appointment with Dr Khan on Wednesday 24th 0f September 2025. It was a very focused meeting on my particular concerns of recent three, separate weeks in hospital after needing CPR for unconsciousness . I discussed this and a variety of other pending medical problems. She displayed a wonderful balanced mixture of focused questioning in a very relaxed and supportive manner and enabled me to be very open about my concerns and potential next steps. Dr Khan referred me for neurology treatment and I had a response the next day. She was absolutely fantastic and relaxed me very much about the range of my medical difficulties. I cannot praise her sufficiently.
Posted on: 30/09/2025

Reception Enquiries

MAIN INDEX