We strive to offer a high quality service but recognize there may be occasional problems. When this happens it is our aim to learn from this and then improve the service we provide.

If you have a complaint or concern about the service you have received from any of the doctors, or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of the NHS system for dealing with complaints, and so our system meets national criteria.

How to complain

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way, and you wish to make a complaint, we would like you to let us know as soon as possible - ideally within a matter of days or at most a few weeks - because this will enable us to establish what happened more easily.

Complaints should be addressed to Mrs Diane Anderson, the Practice Manager, or any of the doctors. Alternatively, you may ask for an appointment with Mrs Anderson in order to discuss your concerns.

We shall acknowledge your complaint within two working days and aim to have looked into your complaint within 10 working days of the date when you raised it with us. We shall then be in a position to offer you an explanation, or a meeting with the people involved.